What are your delivery charges?
For UK orders delivery charges are free for orders over £50 and £3.95 otherwise.
To Europe delivery charges are £17 (Additional fees may be incurred as a result of clearance TAX within Europe).
To the rest of the world delivery charges are £30.
All delivery charges will be shown at checkout.
Please note that we can not deliver to POBox addresses.
When do you deliver?
Orders to the UK will take up to 3-4 working days of us receiving your order.
Orders to Europe will take 10-14 working days of us receiving your order. (Please note this lead time is subject to customs clearance processes within the destination country).
Orders to the rest of the world typically take 10-15 working days but may take longer depending on the country and customs clearing.
Where do you deliver?
We deliver worldwide.
What if I'm not in when you deliver?
If the recipient is not there to sign for a delivery, our courier will leave a card at the delivery address with a contact telephone number to rearrange delivery.
Please note that our courier may return a consignment if the recipient is unable to take delivery within 7 days. If the goods are returned for this reason we will need to charge an additional delivery charge to re-deliver.
What if only part of my order has arrived?
Unfortunately mistakes are sometimes made, if there are any items missing from the order (as detailed in your order confirmation email), please contact customer services at firstname.lastname@example.org, and we will be happy to rectify this for you.